What Does A Mortgage Broker Do?

What does a mortgage broker do?

Our role is ensuring that any lending is obtained at the best possible rate for a client’s specific financial position. We do that through a deep understanding of what all lenders will do from across the mortgage market.

All banks and building societies operate completely differently. Each is more or less accepting of certain types of incomes, employment types and financial circumstances – with criteria that really does come down to the minutia.

There are 340 regulated mortgage lenders in the market today, as we record this in October 2025. Understanding the criteria across the whole range of those is how we support clients to get this right, first time. Placing cases correctly saves time and money.

What’s the difference between going to a mortgage broker like yourselves versus your local high street lender?

Most people starting out on their research are met with this decision. But a high street bank is only able to offer you their specific products, and they have their own set of criteria, which may or may not be right for you.

We’re also in quite a fluctuating interest rate environment. It’s currently October 2025 and rates are generally on the way down. Lenders won’t let you know when they’re releasing lower rates, because it’s not in their interest. They also don’t have the manpower to deal with individual mortgage cases, having closed so many branches.

Many people believe that their bank knows them and understands their financial positions – partly due to emotive TV advertising. Yet in reality, only two banks in the mortgage market offer better interest rates to their existing account holders.

On top of that, most banks request bank statements – even if they’ve provided them. With banking and mortgages, mortgage lending is compartmentalised and each case is reviewed on its own merit. There’s no special treatment for loyalty.

There’s a difference between advisors – some are panelled, which means they’ve got a selection of lenders to go to, rather than the whole market.

We leverage the entirety of the market – which includes high street lenders. We’re also able to obtain lower rates should they become available. We provide dedicated support through the process from beginning to completion – and then reviewing new options when it’s time to refinance.

In the current market, around four out of every five mortgage applications are completed with an advisor, and that’s predicted to reach 90% in future years. Some companies, like us, charge no fees for mortgage cases. So there’s little benefit to going down the direct route when you can have a broader proposition and the correct advice.

What services does a mortgage broker offer?

We aren’t specifically a mortgage consultancy firm. Our advice processes are broader than the majority out there. We offer all financial advice services in-house – that’s pensions, investments, equity release and financial security, which covers insurances. Additionally, we can access more niche insurances, all in addition to mortgages.

When we’re working on a mortgage case, we will spend time liaising with the estate agents and solicitors. We’ll update you throughout, as your first point of contact. At the very beginning of the process, we’ll obtain an Agreement in Principle for first-time buyers and home movers, so you’re ready to make offers on properties in your price range.

We build long-term relationships with clients and look at refinancing at the right time. Typically, we get in touch six months before the current rate comes to its expiry, looking at the options with both the existing lender and the open market to ensure value.

That’s why clients tend to work with us for a long period of time. Along with residential mortgages we can also work across Buy to Let, bridging, second charge financing, development finance, commercial lending and private banking. Many additional services are included and embedded in what we do.